Disclosure: The views and opinions expressed here belong solely to the author and do not represent the views and opinions of crypto.news’ editorial. As the dust settles from the latest wave of phishing attacks, breaches, and increasing regulatory pressure, one thing is becoming abundantly clear: the era of centralized custody in crypto is reaching an inflection point. Coinbase may still stand tall as the poster child of exchange-driven adoption, but its growing vulnerabilities expose a systemic flaw. Users are still being asked to trust a third party with their assets, privacy, and safety. In a post-Coinbase world, this trust model is no longer sustainable. You might also like: Rethinking money in the web3 era: From capital to code, narrative, and moral design | Opinion The next chapter of crypto centers around non-custodial infrastructure—models that return control to the user without sacrificing security, usability, or speed. The “not your keys, not your coins” ethos is evolving from a rallying cry into an architectural blueprint for the next generation of crypto platforms. The trust crisis and its ripple effects Recent events, such as the estimated $300 million in phishing-related losses on Coinbase , as highlighted by investigators like ZachXBT, indicate that centralized platforms are being pushed to serve as banks, tech firms, and compliance officers all at once. But in doing so, they inherit the worst vulnerabilities of each model. The trust users place in these intermediaries becomes a single point of failure, exploited not just by hackers but by misaligned incentives and opaque systems. We are now seeing users, especially the next wave of adopters, demanding platforms that work like Coinbase, but without the custody. They want seamless on/off ramps, intuitive UI, and fast swaps—but without giving up sovereignty over their funds. What a post-Coinbase model looks like Most so-called “non-custodial” platforms still expect users to jump through hoops just to do the basics. Meanwhile, centralized giants like Coinbase built empires by prioritizing ease of use over core crypto principles. That tradeoff is no longer acceptable. The real opportunity now is to build platforms that don’t ask users to choose between control and convenience. Crypto should be as simple as swapping tokens in seconds. No logins, no account creation, no handing over your identity to a black box. Most fiat on-ramps still funnel users through third parties that operate like banks in disguise. The future is wallet-native, not broker-driven. We need KYC and payments infrastructure that supports sovereignty, not platforms that treat users like liabilities to be monetized. And let’s kill the fantasy that users are going to “bridge,” “wrap,” and “unwrap” every time they move across chains. No one has time for that. Bitcoin ( BTC ), Ethereum ( ETH ), Solana ( SOL ), and Cosmos Hub ( ATOM ), they should all work from one interface, no jargon, no jumping through tabs. If your product still requires a tutorial, it’s not ready for mass adoption. Lastly, security can’t mean telling people “don’t forget your seed phrase” and calling it a day. That’s lazy. Non-custodial platforms must bake in real protection—recovery options, phishing defense, smart defaults, without turning every user into their own IT department. To get there, the tooling layer must evolve. Non-custodial platforms can’t just mimic Coinbase’s front end; they need an entirely different backend philosophy. That means embedded wallets that users don’t have to manually manage, programmable permissions that can restrict risky transactions, and cryptographic recovery mechanisms that don’t rely on centralized email resets or paper backups. This is not about dumbing down crypto; it’s about abstracting the complexity without obscuring the control. Technical breakthroughs exist, from threshold signatures and stealth addresses to social recovery, but they need to be productized in a way that puts real power in users’ hands without overwhelming them. Equally important is shifting the narrative from fear-based adoption to empowerment. Centralized platforms preyed on users’ uncertainty: “Let us handle it, it’s too complicated.” The next wave will win by saying, “You’ve got this, and we’ve got your back.” That mindset shift will define which wallets, dApps, and protocols earn user loyalty in the post-Coinbase era. Crypto’s first decade was built on the backs of early adopters willing to navigate clunky interfaces, obscure terminology, and high-friction workflows. But the next billion users won’t tolerate that. They expect web3 to meet the standards set by their favorite apps. This means fast, clean, intuitive, and secure by design. The infrastructure that powers non-custodial finance must learn from the best of web2, without importing its exploitative models. That means prioritizing UX alongside protocol design, and treating users not as endpoints, but as co-owners of the network. We cannot afford to be rebranding the old playbook anymore. The real shift is happening—in tools that feel as seamless as Coinbase, but don’t ask you to hand over your keys, your data, or your trust. Read more: From crypto projects to digital asset companies: It’s time to level up web3 comms | Opinion Author: Pauline Shangett Pauline Shangett serves as the Chief Strategy Officer at ChangeNOW, a prominent cryptocurrency exchange platform that sees $1 billion in volumes per month. Since joining the crypto space in early 2018, Pauline has been instrumental in driving ChangeNOW’s strategy and fostering its growth within the blockchain community.
